UNDERSTANDING ESL ADULTS’ DECISIONS IN MOBILE COMMUNICATION APPS: TOWARDS THE DEVELOPMENT OF AN INCLUSIVE APP

Randall, V., Abdirahman, A., Ho-Liu, A., Lopez, D., Sugatan, C., & Bahm, C. R. (2017). Understanding ESL Adults’ Decisions in Mobile Communication Apps: Towards the Development of an Inclusive App. In iConference 2017 Proceedings (pp. 641-644). https://doi.org/10.9776/17309

Research Advisor: Cristina Robles Bahm, Information Systems and Technology, LaRoche College

Individuals in the English as a Second Language (ESL) immigrant community are one of the many affected by the “digital divide.” However, the prevalence of mobile technology has helped bridge this gap. It has been found that decision support systems can be used to connect to ESL immigrant adults’ information needs. Mobile application usability and design can also provide information on how users approach certain mobile applications.  By exploring these relationships between decision support systems and usability of application design, this poster can help inform application developers with best practices in design and potentially work towards an inclusive communication application.

Presented at iConference 2017